Privacy Policy

At Paysoft, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services, including payment gateway and software development services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:
When you sign up or use our services, we may collect personal information such as your name, email address, phone number, business details, and billing information.

b. Transaction Data:
Details about transactions made through our payment gateway, including amounts, dates, and the payment method used.

c. Technical Data:
Information collected automatically, such as browser type, operating system, and usage details, when you visit our website or use our platform.

d. Cookies and Tracking Data:
We use cookies and similar technologies to enhance your experience, track user activity, and improve our website.

2. How We Use Your Information

The information we collect is used for:

Providing and maintaining our payment gateway and software development services.
Processing transactions securely and efficiently.
Communicating with you, including updates, support, and marketing (with your consent).
Improving our platform and user experience.
Complying with legal obligations, such as anti-money laundering (AML) and “know your customer” (KYC) regulations.

3. Data Sharing and Disclosure

We value your trust and ensure that your data is shared responsibly:

With Third-Party Providers:
To facilitate payment processing, fraud detection, or other essential services.
With Regulatory Authorities:
As required by law, we may disclose information to comply with legal obligations, such as tax or AML regulations.
For Business Operations:
In cases of mergers, acquisitions, or asset transfers, your information may be transferred as part of the business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement robust security measures to safeguard your information, including encryption, secure servers, and access controls. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

As a user of our services, you have the following rights:

Access and Update:
You can access and update your personal information by contacting us.
Data Portability:
Request a copy of your personal information in a commonly used format.
Right to Deletion:
Request deletion of your personal data, subject to legal or regulatory obligations.
Opt-Out of Marketing:
You can opt out of receiving promotional communications at any time.

To exercise these rights, please contact us

6. Data Retention

We retain your information only as long as necessary for business operations, legal compliance, and resolving disputes. After this period, your data will be securely deleted or anonymized.

7. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website, and the revised policy will include an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us

Refund Policy

At PaySoft, we strive to provide high-quality software development and fintech solutions. Customer satisfaction is our priority, and we aim to ensure a seamless experience with our products and services. However, we understand that there may be circumstances where a refund is necessary.

1. Eligibility for Refunds

We offer refunds under the following conditions:

1.1 Software Development Services

If the project is canceled by the client before any development work has begun, a full refund will be issued, minus any administrative or processing fees.
If work has commenced, a partial refund may be granted based on the completed milestones and resources utilized.
No refunds will be issued once a project is 80% or more completed or has been delivered to the client.

1.2 SaaS and Subscription-Based Services

Customers may request a full refund within 7 days of the initial purchase if they are unsatisfied with the service.
After 7 days, refunds will be considered only in cases of service outages, technical failures, or billing errors.
No refunds will be issued for monthly subscriptions after the billing cycle has started. Customers can cancel their subscriptions to avoid future charges.

1.3 Custom Fintech Solutions & Payment Processing Services

Refunds for custom fintech solutions will be assessed on a case-by-case basis, depending on the nature of the service agreement and work completed.
Payment processing fees are non-refundable unless an error occurred due to a system malfunction or incorrect billing.

2. Non-Refundable Items

Refunds will not be provided for:

Completed and delivered software projects.
Services that have been fully utilized or deployed.
Third-party fees, licenses, or integrations purchased on behalf of the client.
Late cancellation of services beyond the agreed refund period.

3. How to Request a Refund

To request a refund, please contact our support team at business@paysoftpak.com with the following details:

Order or invoice number
Reason for the refund request
Any supporting documentation (if applicable)

Refund requests will be processed within 7-14 business days after approval.

4. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be communicated via our website or direct customer notifications.